1. Who we are

Our website address is: https://estelle.global

Estelle Health is Wealth ("Estelle", "we", "us") offers curated wellness experiences built around four pillars: Breathe, Eat, Move and Sleep. We support people through significant life transitions.

Estelle is the trading name of Estelle Health and Wealth Limited a company registered in England and Wales under number 16494545. Our registered office is - C/O Veritons Ltd, Innovation Centre Medway, Maidstone Road, Chatham, Kent, England, ME5 9FD. We are the data controller for the personal data described in this statement and are registered with the Information Commissioner’s Office under number ZC259461

We respect your privacy. This statement explains what personal data we collect, why we collect it, how we look after it and the rights you have.

Contact us: email privacy@estelle.global or write to Estelle Health & Wealth, C/O Veritons Ltd, Innovation Centre Medway, Maidstone Road, Chatham, Kent, England, ME5 9FD.

2. The personal data we collect

We collect personal data when you contact us, book an experience, join our community, take part in a survey or apply to work with us as an expert.

• Contact details: name, email address, phone number and postal address.

• Booking information: the experiences you book, dates, attendance, dietary preferences and any access requirements you tell us about.

• Payment information: billing details and transaction records. Card payments are handled by Go Cardless; we do not store your full card details.

• Wellbeing information: where you choose to share it, information about your health, wellbeing or life circumstances so we can tailor an experience safely. This is special category data and we only collect it with your explicit consent.

• Survey and feedback responses: your answers to our community survey and feedback about experiences.

• Marketing preferences: whether you want to hear from us and how.

• Expert applications: for practitioners who apply to join our expert network, your CV, qualifications, professional background, references and any insurance or accreditation details.

• • Website usage: IP address, device and browser type and how you use our site, collected through cookies (see section 8).

We collect most of this directly from you. We may also receive information from referrers, partners or referees you have named.

3. How we use your data and our lawful basis

UK data protection law requires a lawful basis for each use of your personal data.
What we do / Lawful basis
Respond to your enquiries / Legitimate interests (answering people who contact us)
Take and manage bookings, including payment / Contract
Tailor an experience to your health or wellbeing needs / Explicit consent
Send newsletters and news about experiences / Consent (you can unsubscribe at any time)
Run our community survey and use feedback to improve Estelle / Legitimate interests (shaping our services)
Assess and onboard expert applicants / Legitimate interests, then contract once engaged
Keep financial records and meet legal duties / Legal obligation
|Keep our website secure and understand how it is used / Legitimate interests; consent for non-essential cookies

Where we rely on legitimate interests, we have balanced our interests against your rights. Where we rely on consent, you can withdraw it at any time by contacting us. This does not affect anything we did before you withdrew it.

We do not sell your personal data and we do not make decisions about you based solely on automated processing

4. Who we share your data with

We only share personal data where we need to and only as much as is needed:
Authorities where the law requires us to.
Experts and venues delivering an experience you have booked, so they can look after you. Wellbeing information is shared only with your consent.
Service providers who support our business, such as website hosting, email and newsletters, bookings and payments, surveys and analytics. They act on our instructions and must keep your data secure.
Professional advisers such as accountants, lawyers and insurers.

5. International transfers

Some of our service providers may store data outside the UK. Where this happens we make sure your data is protected, for example by using countries the UK recognises as having adequate protection or by using approved contract terms.

6. How long we keep your data

We keep personal data only for as long as we need it:

• Booking and payment records: 6 years after the end of the financial year, to meet tax and accounting rules.

• Wellbeing information: until 12 months after the experience, unless you ask us to delete it sooner.

• Enquiries: 1 year after our last contact.

• Newsletter subscribers: until you unsubscribe.

• Survey responses: 2 years, or anonymised for longer-term analysis.

• Unsuccessful expert applications will be deleted within one month after expert advised

7. How we keep your data secure

We use appropriate technical and organisational measures to protect your data, including access controls, secure systems and limiting access to people who need it. If a data breach occurs that is likely to put you at risk, we will tell you and the ICO as the law requires.

8. Cookies

Our website uses essential cookies to make it work. With your consent, we also use analytics cookies to understand how visitors use the site. You can accept or decline non-essential cookies through the banner on our site and change your choice at any time. 

9. Your rights

You have the right to:

• ask for a copy of the personal data we hold about you

• ask us to correct data that is wrong or incomplete

• ask us to delete your data

• ask us to restrict how we use your data

• object to us using your data, including for marketing

• ask us to transfer your data to another organisation

• withdraw your consent at any time where we rely on it

To use any of these rights, email privacy@estelle.global There is no charge and we will respond within one month.

10. Complaints

If you have a concern, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

 

11. Changes to this statement

We may update this statement from time to time. The latest version will always be on this page, with the date it was last updated at the top.