1. Your booking
Your booking is with Estelle Health & Wealth Limited, company number 16494545, C/O Veritons Ltd, Innovation Centre Medway, Maidstone Road, Chatham, Kent, England, ME5 9FD ("we"). Your accommodation, dates and activities are set out in your booking confirmation.
2. Payment
The full price is payable when you book and won't increase after confirmation.
3. If you cancel
Email hello@estelle.global to cancel. The date we receive your email is the cancellation date.
- More than 4 weeks before arrival: refund less a 15% fee.
- 4 weeks or less before arrival: no refund, unless we resell your place, in which case we'll refund the amount paid by the replacement guest (up to the amount you paid), less a 15% fee.
- Transfers: you may transfer your booking to another person with at least 7 days' notice subject to payment of a £50 administration charge.
Refunds are paid within 14 days. The 14-day cooling-off right doesn't apply, as this is a dated leisure booking.
4. If we change or cancel
If we make a significant change, you may accept it or cancel for a full refund. Tell us within 7 days of our notice if you want to cancel; otherwise we'll treat the change as accepted. If we cancel, including for low numbers or events outside our control, we'll refund you in full within 14 days.
5. Responsibility and health
We will provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by negligence, or anything the law doesn't allow us to limit. Yoga and other activities are physical, so please tell us about any health condition that may affect you and take part within your own limits. We will use any health information you give us as described in our privacy notice. We recommend travel insurance. We may ask a guest to leave for conduct that endangers or seriously disrupts others, without refund.
6. Problems and law
If something goes wrong, tell us at hello@estelle.global so we can put it right. These terms are governed by the law of England and Wales.